Refund Policy

Last updated: 22/04/2025

At Mode de la Clem, we want you to love your look — but if something isn’t quite right, we’re here to help.

Returns

You have 14 days from the delivery date to return any eligible item for a refund or exchange.

To be eligible for a return, items must be:

Unworn, unwashed, and in their original condition
With all tags still attached
Returned in original packaging (including ribbon wrap if possible)

Returns must be posted back at the customer’s expense. We recommend using a tracked service to ensure it arrives safely.

Refunds

Once your return is received and inspected, we’ll send you an email to confirm.
If approved, your refund will be processed within 5–10 working days back to your original payment method.

Please Note:

Delivery charges are non-refundable unless the item was faulty or incorrect
Refunds may take longer to appear depending on your bank/payment provider

Exchanges

Need a different size or colour?
Email us at dela@outlook.com with your order number and exchange request. We’ll guide you through the next steps if stock is available.

Non-Returnable Items

We cannot accept returns on:

Items marked Final Sale or Clearance
Items that have been worn, altered, or damaged after delivery
Underwear or accessories for hygiene reasons

How to Return

Email us at dela@outlook.com with your order number and reason for return
Wait for return approval and instructions
Send your item(s) back using a tracked postal service
Keep your proof of postage until your refund is confirmed

Faulty Items

If your item arrives damaged or faulty, please contact us within 3 days of delivery with photos and your order number. We'll sort it as a priority.

Questions?

Need help with your return? Reach out:
dela@outlook.com
Based in the UK, we reply within 1–2 working days